This position provides the highest quality customer service to students, faculty, and staff at PPSC, and communicate accurate and timely information to students, faculty, staff, and community members. This position will provide frontline customer service and information to internal and external partners related to academic advising, testing services, and other student services. This position supports the advancement of retention practices, graduation rates, and overall student success across the institution. 

This position is temporary part-time, not to exceed 28 hours per week, maximum 9-month assignment.

• Completed associate degree.
• Two years of relevant experience in an occupation related to the work assigned to this position OR a combination of related education plus relevant experience in an occupation related to the work assigned totaling two years.
• Demonstrated understanding of Pikes Peak State College’s mission and student population.

• Ability to read, write, and speak fluent Spanish.  
• Experience in higher education administrative services, academic advising, admissions counseling, student support services, testing, or student retention.
• Experience with higher education technology platforms and ability to work with evolving technology to meet college needs.  
• Experience providing excellent customer service in an education or business setting.
• Demonstrated ability to work with underrepresented student populations with efforts to close the achievement gap.

Applications accepted until position is filled.  This position is temporary part-time, not to exceed 28 hours per week, maximum 9-month assignment.

Prior submission of application materials will not be considered.

General Duties, Knowledge, Skills, Abilities

Front Line Customer Service

• Provide direct service to students, staff, faculty, and community members in person, on the phone, and through email to determine their needs and provide immediate solution or referral to the appropriate person or department. 
• Use Banner, EAB Navigate360, and other student information systems to access student records, update student information, and document student interactions in accordance with department and institution policies
• Maintains currency with relevant information, resources, and tools including but not limited to: admissions requirements, new programs and course changes, important dates, college-wide initiatives, and transfer requirements and options. 
• Maintains a clean professional office space with materials on hand to perform functions of the Advising & Testing Department. 
• Troubleshoots hardware and software issues.   
• Promotes a work environment that provides the highest standard in customer service to students, faculty, staff, and community members, by engaging in collegial behavior and constructive communication.  
• Utilizes knowledge of academic advising procedures and policies, advising information resources, and the college’s instructional programs. 
• Assists students with appointment management for advising, testing, and other service areas at the institution, including scheduling, cancelling, and checking in.

Pre-Test Advising 

• Provides pre-test advising to students regarding the need for placement testing and providing test preparation information.
• Evaluates and documents placement information (college transcripts, high school transcripts, ACT scores, SAT scores, etc.) following state and institution defined guidelines.
• Applies knowledge and understanding of the relationship between advising and testing for new and continuing students.  
• Demonstrates knowledge of standardized testing, college testing, placement, assessment, and measurement programs.

Marketing, Outreach, and Accountability Projects

• Assists with special events, follow-up, and other service initiatives.  
• Collaborates with internal and external partners to provide equity based, culturally competent, efficient, and fair services.  
• Supports continuous assessment and improvement of processes affecting student retention and success metrics.
• Cultural Competency: Strong understanding of and commitment to diversity and multiculturalism. Demonstrated evidence of applying these concepts effectively in the workplace.
• Customer Service: Ability to provide high-level customer service to individuals and groups in-person, over the phone, via email, and text-message through utilizing excellent communication and organizational skills. Ability to professionally and tactfully interact, communicate, establish rapport, and work collaboratively with a wide variety of constituents, including students, faculty, staff, and community members and organizations.
• Higher Education Knowledge: Familiarity with student services in higher education, with knowledge of student development and learning theories.
• Teamwork and Independence: Ability to engage as a supportive team member, contributing to a positive and productive work environment, collaborate effectively with colleagues to achieve common goals, and foster a sense of unity and purpose within the team. Ability to work independently and follow through on assignments with minimal direction.
• Technology Proficiency: Demonstrated experience with student information systems and customer relationship management systems. Daily proficiency in Microsoft Office applications, including designing, creating, and maintaining forms, reference materials, databases, and training resources.
• Project Management: Aptitude for effectively prioritizing and managing multiple projects, ensuring deadlines are met without compromising quality.
• Location and Hours Flexibility: Willing to work occasional evenings and Saturdays, and work at all PPSC campuses and other locations to accommodate programming needs.

Hours of Operation:

• Monday 8am – 5pm
• Tuesday 8am – 5pm
• Wednesday 8am – 5pm
• Thursday 8am – 5pm
• Friday 8am – 5pm

Work Locations:

• Centennial Campus – 5675 S. Academy Blvd., Colorado Springs, CO 80906
• Rampart Range Campus – 2070 Interquest Parkway, Colorado Springs, CO 80921 
• Additional sites, as determined by Director, Coordinator, or Assistant Coordinator.