The Coordinator ensures that the teaching and learning mission of Pikes Peak State College is fulfilled by planning, organizing, directing, and assessing the overall operations and administrative activities of College testing centers across multiple campuses, military installations, and remote sites to benefit the college and regional community. This position provides direction, supervision, and leadership directly to the Testing team. All responsibilities are in support of student success as outlined in Pikes Peak State College’s Strategic Plan. 

The college offers the possibility for alternative work arrangements such as flexplace, remote work, or flextime scheduling upon completion of training and department needs.

Reports to: Director of Advising & Testing

Minimum Qualifications

• Completed Bachelor’s degree from a regionally accredited institution.
• Three years of professional level experience providing student advising, academic counseling, assessment, testing, tutoring, or other student support services in a post-secondary or adult education setting.
• Two years of experience working in a testing or assessment environment where strict protocols are followed.
• Understanding the challenges community college students face while onboarding into a college community and related retention strategies. 

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge.  Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications

• Completed Master’s degree from a regionally accredited institution in post-secondary student affairs, post-secondary leadership, organizational management, psychology, education, educational psychology, or a closely related field.
• Bilingual in Spanish.
• Two years of management experience with direct supervision responsibilities. 
• Experience in post-secondary academic advising working with students on coursework selection and institution onboarding.
• Experience providing excellent customer service in an education or business setting.
• Experience with budget management, ensuring compliance with strict budget limits, and budget policy.
• Demonstrated ability to work with underrepresented student populations with efforts to close the achievement gap.

Salary range is $55,000.00 to $61,000.00 annual gross.  For full consideration, all application materials must be received by 4:00 p.m. on September 14, 2023.  Applications accepted until position is filled.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

• Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
• Resume - Reflect experience, education, knowledge, skills, and abilities.  
• Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
• Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

This position may be eligible for a variety of employee benefits.  Pikes Peak State College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions 

Operations manager for PPSC testing center locations including on-campus, off-campus, and remote testing sites.

• Trains Testing Center staff in proper test administration, state and federal requirements, and ethical and legal issues.
• Supervises, and evaluates Testing Center staff, including hiring, performance evaluations, and terminations.
• Manages the daily and long-term operations of the Testing Center at all campus locations to ensure that tests are administer in a secure and performance-conducive environment.
• Reviews, and updates policies and procedures of Testing Center operations that ensure the integrity of all testing and security of testing materials, including correct Tester Identification procedures.
• Implements continuous quality improvement systems for the Testing Center, including updating test instruments and the technology used to support them.
• Evaluates various software to support testing operations through interpretative strategies and methods as requested.
• Monitors monthly budget expenditures and income, and participates in budget development for the Testing Center.  Prepares and manages Testing Center budgets to ensure compliance with established fiscal procedures and to ensure that expenditures don’t exceed revenue.
• Provides information, technical data, and institutional reporting information on standardized tests and Testing Center operations and workloads.
• Coordinates the administration, score reporting, and record keeping of placement tests for Pikes Peak State College.
• Coordinates the administration and tracking of all testing services provided at each location, providing written reports, conducting statistical data analysis, and preparing and submitting reports to internal and external entities.

Acts as college administrator of external High Stakes Testing, and maintains the following testing programs:

• Pearson Vue Testing, including GED testing.
• Testing for college credit including CLEP and DSST testing.
• Proctoring for other colleges and universities.
• Testing for local workforce center agreements.
• Special departmental cooperative testing projects.

Collaborates with internal and external partners to provide equitable, efficient, fair, and secure testing.

• Collaborates with other Testing Centers regarding testing policies and procedures by actively participating on state committees and keeping the college informed of changes in state testing policies.
• Actively engages with related professional organizations such as NCTA, RMCTA, NASPA, and others to stay informed of current practices.
• Maintains proficiency of testing procedures by attending training, reading job-related materials, and meeting with others in similar areas of responsibility.
• Works effectively with college faculty, staff, and administrators in developing and maintaining collegial, trusting relationships for the efficient coordination of the Testing Center with other college departments.
• Works with Accessibility Services to provide accommodated testing services as needed, while maintaining a friendly and supportive environment for all students and ensuring that all tests are administered equitably.

General Duties, Skills, Knowledge, and Abilities

• Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
• Supervisory experience with the ability to hire, train, and direct full & part-time employees to work effectively in a customer service-oriented setting that experiences periods of peak demands.
• Ability to work some evenings, some Saturdays and travel to multiple campuses and off campus testing locations.
• Knowledge of college enrollment processes.
• Knowledge of principles and theories of test development and test measurements as well as statistics & statistical methods.
• Knowledge of academic advising procedures and the college’s instructional programs.
• Supervisory skills to effectively manage multiple campuses and employees to provide services to the PPCC students and community.
• Ability to design, implement, and monitor departmental goals and assessment activities as they relate to and support college strategic goals.
• Ability to analyze situations and make appropriate, innovative, and responsible decisions.
• Ability to work independently and as a member of the Advising & Testing team, as well as with the faculty, students, and staff of the college community in a collegial and professional manner.
• Exceptional organizational and customer service skills.
•  Excellent written, oral, and interpersonal communication skills and the ability to effectively respond to inquiries from a diverse population of students, parents, staff, and the business community.
• Ability to foster and maintain strong relationships with state agencies and other educational institutions.
• Strong working knowledge of Banner 8.0 or greater as well as Microsoft Office Suite (Word, Access, Excel, Outlook and PowerPoint).
• Ability to maintain test security and current knowledge of ethical/legal issues related to test administration such as: maintaining test integrity, effective testing practices, and state, federal, and college policies & procedures.
• Ability to maintain professional proficiency in testing administration using internal and external training, conferences, etc. as needed.

This job description reflects Pikes Peak State College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.