This is a NON-CLASSIFIED employment opportunity. Visit the State of Colorado for Classified employment opportunities.
The Advising & Testing Support Professional aides in the coordination of services, processes, procedures, and activities of Advising & Testing administrative staff including training, evaluating, and supervising staff, maintaining the staff schedule, developing procedures and trainings, creating an environment that provides the highest quality customer service to students, faculty and staff at PPSC, and communicating accurate and timely information to students, faculty, and staff. This position will support staff providing frontline customer service and information to internal and external partners related to academic advising, testing services, student services, and the enrollment process. This position supports the advancement of retention practices, graduation rates, and overall student success across the institution.
Ability to work occasional evenings, Saturdays, at PPSC campuses and other locations to accommodate programming needs.
Minimum Qualifications
- Completed Bachelor’s degree from a regionally accredited institution.
- Two years of experience in higher education administrative services, academic advising, admissions counseling, student support services, testing, student retention, or in a business setting.
- Experience with higher education technology platforms and ability to work with evolving technology to meet college needs.
Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.
Preferred Qualifications
- Master’s degree from a regionally accredited institution in post-secondary student affairs and higher education, post-secondary leadership, organizational management, curriculum and instruction, psychology, student personnel administration, or other closely related field.
- Demonstrated experience evaluating and assessing customer service processes to improve the customer experience.
- Demonstrated understanding of Pikes Peak State College’s mission and student population, and ability to work with underrepresented student populations with efforts to close the achievement gap.
- Experience leading a customer service team in an education or business setting.
- Experience teaching or training diverse audiences with different learning preferences.
- Management experience with direct supervision responsibilities.
- Ability to read, write, and speak fluent Spanish.
For full consideration, all application materials must be received by 4:00 p.m. on January 20, 2026. Applications accepted until position is filled.
Pikes Peak State College reserves the right to close the job posting once a sufficient applicant pool has been obtained.
Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.
Visa support is not available for this position.
Application Instructions: Application must be submitted online. Incomplete applications may not receive full consideration. A complete application will include:
- Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
- Resume - Reflect experience, education, knowledge, skills, and abilities.
- Unofficial Transcripts - Unofficial transcripts for all degrees conferred. Official transcripts are required if hired for the position.
- Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.
This position may be eligible for a variety of employee benefits. Pikes Peak State College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.
Note: Prior submission of application materials will not be considered.
Essential Functions
Department Support
- Provides direct service to students in person, on the phone, and through email to determine their needs and provide service as appropriate through immediate solution or make appropriate referrals to advising teams or other college areas in support of students’ academic and personal needs.
- Uses Banner, EAB Navigate360, and other student information systems to access student records, update student information, and document student interactions in accordance with department and institution policies.
- Evaluates and documents placement information (college transcripts, high school transcripts, ACT scores, SAT scores, etc.) following state and institution defined guidelines. Provides pre-test advising to students regarding the need for placement testing and providing test preparation information.
- Lift holds as appropriate and assist students with registration and schedule adjustments.
- Assists students with appointment management for advising, testing, and other service areas at the institution, including scheduling, rescheduling, cancelling, and checking in.
- Connects students with assigned advisors through referral and assignments in Navigate, ensuring students’ advisor assignment aligns with their goals and needs.
- Provides academic advising and testing support to students referred by advising and testing staff due to complex advising or personal issues.
- Maintains currency with relevant information, resources, and tools including but not limited to: admissions requirements, new programs and course changes, important dates, college-wide initiatives, and transfer requirements and options in order to provide accurate information to internal and external customers.
- Troubleshoots hardware and software issues.
Development, Training, Communication, and Collaboration
- Assists in training Advising & Testing team in relevant administrative support and procedural topics.
- Reports on office standards related to the quality and quantity of services provided to students, utilizing that data to plan strategically in anticipation of increasing registration demands form students, faculty, and staff.
- Utilizes technology applications to design, create, and maintain forms, reference materials, databases, and training resource materials with accuracy and consistency, aligning with the college’s accessibility standards.
- Supports continuous quality improvement systems for administrative services, including departmental assessment and the development and execution of an effective assessment plan leading to the improvement of services, student satisfaction, training, and communication.
- Works collaboratively with other Student Services offices to ensure that information relayed to students about these areas is accurate.
- Maintains and update communication templates and automations (e.g., email drafts, auto-replies for Advising) to ensure accuracy and consistency.
Supervision
- Assists with the training, supervising, and evaluation of the Administrative Services Team, including performance evaluations and supporting professional development of the Administrative Team.
- Ensures that the Administrative Services Team is properly trained, utilizes available resources, makes proper referrals, and maintains appropriate records regarding student interactions.
- Collaborates with the Coordinator of Administrative Services to manage the daily operations of administrative services at all campus locations to meet the demands of the academic year, special events, staff meetings, and student needs.
- Promotes a work environment that provides the highest standard in customer service to students, faculty, staff, and community members, by engaging in collegial behavior and constructive communication.
- Maintains an accountability system for the accuracy of information provided and the accuracy of documents processed.
Collaboration
- Provide equity-based, culturally competent, efficient, and fair services.
- Assists with special events, committee service, and other initiatives.
- Works effectively with college faculty, staff, and administrators in developing and maintaining collegial, trusting relationships for the effective support of students, staff, faculty, and community members.
- Maintains proficiency in administrative procedures by attending training, reading job-related materials, and meeting with others in similar areas of responsibility.
- Demonstrates a commitment to Pikes Peak Community College's strategic plan, mission, and core values by effectively integrating college values into daily work practices and team interactions while adapting work approach to support evolving strategic priorities and team objectives.
General Duties, Skills, Knowledge, and Abilities
- Ability to navigate differences effectively and respectfully in the workplace.
- Customer Service: Ability to provide high-level customer service to individuals and groups inperson, over the phone, via email, and text message, utilizing excellent communication and organizational skills. Ability to professionally and tactfully interact, communicate, establish rapport, and work collaboratively with a wide variety of constituents, including students, faculty, staff, and community members and organizations.
- Communication: Excellent written, oral, and interpersonal communication skills and the ability to effectively respond to inquiries from a diverse population of students, parents, staff, and the business community. Actively listens and fosters engaging, constructive, healthy, and professional communication at all times.
- Higher Education Knowledge: Familiarity with student services in higher education, with knowledge of student development and learning theories.
- Project Management, Planning, and Problem Solving: Aptitude for effectively prioritizing and managing multiple projects, ensuring deadlines are met without compromising quality, developing alternatives and contingency plans when necessary. Ability to analyze situations, conduct research, and make appropriate, creative, innovative, and responsible decisions.
- Supervision and Training: Ability to motivate staff and develop an effective and efficient work environment that adheres to the highest standards of customer service and moves the college forward towards its strategic goals.
- Teamwork and Independence: Ability to engage as a supportive team member, contributing to a positive and productive work environment, collaborating effectively with colleagues to achieve common goals, and fostering a sense of unity and purpose within the team. Ability to work independently and follow through on assignments with minimal direction.
- Technology Proficiency: Demonstrated experience with student information systems and customer relationship management systems. Daily proficiency in Microsoft Office applications, including designing, creating, and maintaining forms, reference materials, databases, and training resources. Effectively utilizes technology to remain organized and accurately navigate student records with strict attention to detail and student privacy issues.
As part of the State of Colorado, PPSC offers a competitive benefits package:
This job description reflects Pikes Peak State College’s best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.
EEO Statement: Pikes Peak State College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak State College encourages minorities, women, veterans and persons with disabilities to apply.
